By placing an order you are offering to purchase a product on and subject to the following terms and conditions. All orders are subject to availability and confirmation of the order price.
Dispatch times may vary according to availability and subject to any delays resulting from postal delays or force majeure for which we will not be responsible.
In order to contract with Rattan House you must be over 18 years of age and possess a valid credit or debit card issued by a bank acceptable to us. Rattan House Furniture retains the right to refuse any request made by you. If your order is accepted we will inform you by a phone call and after which an email. When placing an order you undertake that all details you provide to us are true and accurate, that you are an authorized user of the credit or debit card used to place your order and that there are sufficient funds to cover the cost of the goods. The cost of foreign products and services may fluctuate. All prices advertised are subject to such changes.
Who are the carrier partners of Rattan House?
We have an internal logistics department that will be handling the deliveries.
– What do i have to present at the time of delivery?
You must present the order number, and a signature will be required.
– How is delivery scheduled?
After you have done your purchase you will receive an acknowledgement e-mail then a confirmation phone call. During the call, you can mention your preferred time to one of our team members. Our deliveries are usually between 10:00 am to 6:00 pm.
Products may only be returned to us with our prior agreement, at your expense, and according to our directions. Any products returned in contravention of this Section will not be the subject of any refunds or replacements and you will continue to be liable for payment of the price of such products.
Where you return products to us in accordance with the provisions of this Section, and in our reasonable opinion those products do not conform with the warranties set, then you will be entitled to replacement products (where replacements are available).